When the latches break on a Bentgo Kids Lunch Box, this is a sign that the lid is frequently closed without the latches being clasped shut properly. If you push the lid closed and then secure the latches, they will not break. However, if you push the latches down before the lid is completely closed, then press down on the lid, you are going to eventually break the plastic holding the latches shut.
This small difference in the way you close and latch your lunch box shut will make a big difference. Your lunch box will last much longer, and this will prevent the latches from breaking!
If you have any further questions, please reach out to us by submitting a ticket or calling 1-657-275-3734 Monday through Friday 8 am PST to 5 pm PST.